Edit / refresh your service
- Go to ifttt.com/my_services and locate the service you're having trouble with
- Locate the ⚙️ Settings menu on the top right
- Select Edit connection
- Note: not all services have this function
Here's a screenshot to help you see where to edit your connection:
Reconnect service connection
If refreshing the connection didn't work, try reconnecting the service. This often helps with issues such as drop-down menus not populating, or authentication issues with the service.
To reconnect the service, follow the steps above in Edit / refresh your service, except look for the Disconnect [Service] link instead of Edit connection. Disconnecting your service may disable related connections on your IFTTT account so be prepared to reconnect them afterward.
Search for service specific tips online
Search "[service name] IFTTT help" online - it's possible that the service has specific requirements for how to use IFTTT. For example, some services only offer IFTTT support with certain plans on their product.
Double-check the trigger and action fields
Verify that the intended Ingredients are being used where and how they should be. For example, don't use a filename ingredient for an image action field.
Test a variety of configurations
When triggering a connection for testing purposes, you can use the "Check now" button on the card to force the Applet to check for a trigger. If you ever see a 'Cannot check Applet' error, it means something is preventing it from running. Make sure it is set up using the correct fields and ingredients.
Check your Activity Feed
This will show you are any error messages there that can help you understand what is preventing your connection from running. There is an error glossary that can help you better understand errors in your feed. If a specific service returning an error, try refreshing your connection to that service.
IoT devices (smart home products, voice assistants, etc)
If you are using a connection with an IoT device that is not running successfully, try a full reset of the device, double check that you have connected IFTTT to the same device account where it is registered, and ensure your internet connection is strong. Also confirm that your device is IFTTT compatible.
'File Not Found' error
This likely means that a required Applet field is empty or not filled out with the correct ingredient. Check your Applet settings to see if they can be modified.
Where to go for further help
If the above information doesn't help to get your Applet working, please contact the service owner. Most services on the IFTTT platform have tools to help them diagnose user issues as they come up. You can often locate a service's support info by searching for "[service name] IFTTT help" online.